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HIRING

Reception & Parent Relations Coordinator

Job Title: Reception & Parent Relations Coordinator
Department: Administration / Student Services
Reports To: School Principal / Head of Administration
Preferred Nationality  – European/ Arabic speaker with European Accent
Job Purpose
The Reception & Parent Relations Coordinator serves as the primary liaison between the school and parents, ensuring effective communication, positive engagement, and prompt resolution of parent concerns. The role supports a welcoming school environment and enhances parent satisfaction while aligning with the school’s vision and international standards. For New admissions provide school introduction and tour of school.
Key Responsibilities
Parent Communication & Engagement
  • Act as the first point of contact for parents regarding new admissions inquiries, concerns, and feedback. Support existing parents for concerns and queries.
  • Maintain clear, professional, and timely communication with parents via email, phone calls, and in-person meetings.
  • Coordinate and support parent–school meetings, orientations, and information sessions.
  • Assist in managing parent communication platforms (school portal, emails, newsletters, apps).
Complaint Handling & Conflict Resolution
  • Receive, log, and follow up on parent complaints in line with school policies.
  • Coordinate with academic and administrative teams to resolve concerns promptly and diplomatically.
  • Escalate unresolved issues to school leadership with proper documentation.
  • Maintain confidentiality and professionalism at all times.
Admissions & Enrollment Support
  • Support the Admissions team by handling parent inquiries related to admissions, registration, and transfers.
  • Assist parents with required documentation and enrollment procedures.
  • Provide school tours and information sessions for prospective parents.
Events & Community Relations
  • Assist in organizing parent engagement activities, workshops, open houses, and school events.
  • Support Parent-Teacher Conferences and school-wide initiatives.
  • Promote a positive school image and strengthen parent–school partnerships.
Record Keeping & Reporting
  • Maintain accurate records of parent interactions, feedback, and complaints.
  • Prepare periodic reports on parent satisfaction, recurring issues, and improvement suggestions.
  • Ensure documentation complies with school and regulatory requirements.
Skills & Competencies
  • Excellent verbal and written communication skills (English required; additional languages are an advantage).
  • Strong interpersonal and customer service skills.
  • Ability to handle sensitive issues with empathy and professionalism.
  • Problem-solving and conflict resolution skills.
  • Strong organizational and time-management abilities.
  • Proficient in MS Office and school management systems.
Qualifications & Experience
  • Bachelor’s degree, Communication, Administration, or related field.
  • Minimum 2–3 years of experience in a similar role, preferably in an international school or education sector.
  • Familiarity with international curricula (IB, British, American, CBSE, etc.) is an advantage.
  • Experience working with diverse cultural communities.
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